Feb 12, 2018 by James Woolford
Bremerton, Tacoma, Bainbridge – Comfort Keepers #438 announced today that it received the distinguished Best of Home Care –Leader in Excellence Award and both the 2018 Best of Home Care® – Provider of Choice and Employer of Choice Awards from Home Care Pulse, the leading firm in quality assurance for home care. The Leader in Excellence Award is the highest recognition awarded by Home Care Pulse and is given to select home care businesses that consistently rank among the very highest in 15 or more quality metrics. As a Leader in Excellence, Comfort Keepers Bremerton, Bainbridge and Tacoma is now ranked among the top 4-5% of home care providers participating in the Home Care Pulse Satisfaction Management Program.
This accomplishment demonstrates Comfort Keepers Bremerton, Bainbridge & Tacoma, long-term dedication to excellent care and quality improvement. To qualify for this award, 10% of Comfort Keepers Bremerton, Bainbridge & Tacoma clients and caregivers were interviewed each month by Home Care Pulse. Over a 12-month period, Comfort Keepers Bremerton, Bainbridge & Tacoma received high client and caregiver satisfaction ratings in areas such as caregiver training, compassion of caregivers, communication, scheduling, client/caregiver compatibility, etc. Using feedback from clients and employees, as well as quality benchmarks from Home Care Pulse, the Comfort Keepers Bremerton, Bainbridge & Tacoma management team set goals to reach the highest level of excellence possible.
“Jim and Pam Woolford opened the Bremerton Comfort Keepers office 15 years ago and are proud to celebrate their anniversary with this important accolade that speaks to their belief in the importance of transparency in care, communication and consistency with caregivers and clients. This also underscores the dedication and compassion of all our Comfort Keepers.” Says Carrie Mulcahy, Certified Geriatric Care Manager and General Manager of Comfort Keepers 438.
The Best of Home Care – Leader in Excellence Award highlights the top-performing home care businesses in the nation. Home Care Pulse believes that by honoring these providers, families looking for in-home care for a loved one will be able to recognize and choose a trusted home care provider.
“Our goal at Home Care Pulse is to empower home care businesses to reach their goals and deliver the best home care possible,” says Aaron Marcum, CEO and founder of Home Care Pulse. “We are happy to recognize Comfort Keepers Bremerton, Bainbridge & Tacoma as a Leader in Excellence. We’ve been impressed by their commitment to their clients and caregivers, as well as the quality of the overall care they provide. They really stand out in their market as a top home care provider.”
To find out more about Comfort Keepers Bremerton, Bainbridge & Tacoma’s commitment to excellence, please call 877.885.4663 or (360) 373-5678
About Comfort Keepers Bremerton, Bainbridge & Tacoma
Comfort Keepers #438 was founded in 2002 and its mission is to improve seniors lives through our customizable and adaptable in-home care service plans. Offering non-medical home care, private duty nursing, grand-pad, personal emergency equipment and wellness coaching with Certified Geriatric Care Managers.
About Home Care Pulse
Home Care Pulse is the home care industry's leading firm in satisfaction research and quality assurance. On behalf of home care businesses across North America, Home Care Pulse gathers unbiased satisfaction ratings from clients and caregivers and detailed feedback to ensure the best in-home care possible can be provided. Powerful online reports allow businesses to identify needs and take action to increase satisfaction, reduce caregiver turnover, and address client needs. For more information, please call Home Care Pulse at (877) 307-8573 or visit homecarepulse.com.