Committed To Your Loved One's Care
Client and Family COVID-19 FAQs
We simplify the process for you:
Virtual or In-Home Assessment
Care Plan Creation with the Client Care Coordinator
Assigned a Care Team
We understand that our team serves a vulnerable community as COVID-19 continues to spread, and we take that responsibility seriously. Protecting the health and safety of seniors is not new to us, but we have implemented additional protocols during the recent pandemic and continuously review current information and make adjustments as needed.
Q: Do your caregivers know what symptoms to look for?
A: Yes. Our caregivers go through special training to identify the symptoms of COVID-19. Specifically, they are asked to notify the company if a client has a new continuous cough, high temperature, or shortness of breath. Next, caregivers are asked about additional details: vital signs (temperature, blood pressure, heart rate), existing chronic issues, and whether they have visited a physician for their symptoms.
Q: What is your policy regarding a caregiver becoming ill due to COVID-19?
A: The health and safety of our clients and caregivers is our highest priority. If one of our caregivers tests positive for COVID-19, a physician will likely instruct them to quarantine for two weeks. During this time, we can arrange for a replacement caregiver. Our caregivers can safely return to work after testing negative or provided health clearance from their physician.
Q: What precautions do caregivers take to minimize the spread of COVID-19?
A: To help prevent the spread of infection, our caregivers are instructed to follow CDC protocols such as the following:
Wear a face mask at all times when in the client’s home.
Wash hands often with soap and water for at least 20 seconds or use an alcohol-based hand sanitizer.
Avoid touching eyes, nose, and mouth.
Avoid close contact with sick individuals.
Disinfect objects and surfaces upon entering the home.
Put on clean, non-sterile gloves upon entering the client’s home, and change gloves if they become torn or heavily contaminated. Wash hands immediately after removing and disposing of gloves.
Stay at home and away from others if they are feeling sick.
Q: What are your recommendations for visiting family members?
A: To lower the spread of COVID-19, we recommend limiting physical contact as much as possible. If you do visit a senior loved one, you can help protect yourself by wearing a face mask and washing your hands as often as possible. If you prefer to connect with your loved one virtually, we suggest phone calls, FaceTime, Zoom, and Marco Polo.