Cindy Lewis

Owner

In October 2001, Cindy Lewis kept the promise she made to her grandfather to provide a service to the elderly so they could remain in the privacy of their own home instead of moving to a retirement or nursing facility. As she began her journey to open a small home care agency, she discovered the Comfort Keeper franchise. She knew that this was her calling, and pursued her dream.  What started as a home-based business with 5 caregivers has now blossomed into an entire central office building, and a branch office in Carlsbad, staffed with a large number of caregivers and office staff. In the past few years, Comfort Keepers has placed a role in providing employment opportunities to a predominantly female labor force. An important factor to maintaining a happy workforce is through the kind and caring support Cindy provides. She has an open-door policy for all employees as well as clients. If you need to talk, she listens. She is funny, friendly, supportive, and rewards employees for going the extra mile.  Cindy’s efforts and her lifelong experience with running a business has resulted in office #240 becoming the #1 franchise office with the Comfort Keepers system, and has been given the Comfort Keepers President’s Award for Compliance and Service for numerous consecutive years. She has also earned the Franchise Owner of the Year Award in New Mexico, and the IFA’s prestigious Franchisee of the Year Award. Cindy has not only succeeded in making her dream come true, but has been an answer to the prayers of clients and their families and has been able to keep a loving promise made many years ago.

Rick Spragins

Director of Finance

Director of Finance

Vicky Eaton

Operations Manager

Vicky started her career as a Registrar at Eastern New Mexico Medical Center in 1993.  She advanced her way through various positions in the Business Office ranging from Billing to Collections, and then became a Patient Account Manager in 2001.  In this position, Vicky was responsible for all aspects of the front-end daily operations for patient care.

Vicky spent 21 years in a hospital setting, which taught her the importance of customer service. After a successful career as Patient Account Manager, Vicky now coaches, teaches and manages other people on career tracks similar to her own.

Vicky’s varied background in a hospital setting with patient interaction has provided the perfect foundation for her role as Operations Manager at Comfort Keepers.  Vicky’s main functions are to ensure that Policy and Procedures are in place and being practiced on a daily basis.  She coordinates all daily functions/activities of both offices, Roswell and Carlsbad. She initiates process improvements and streamlines processes.  She identifies problem areas and implements solutions.  

Passionate about helping others, Vicky helps provide multiple services that help not only senior citizens, but also disabled persons and veterans to insure a better quality of life.  Vicky feels that helping her clients stay in their own home truly does make a difference in their quality of life. Vicky feels that putting a smile on her client’s faces is the biggest reward of all.  

To Contact Vicky please email vickyeaton@comfortkeepers.com or you can call 575-624-9999.

Laurie Fladd

Program Coordinator

Laurie Fladd is a Program Coordinator with Comfort Keepers. Laurie maintains relationships with Care Coordinators with contracted Managed Care Organizations to ensure their members are receiving their approved services. Laurie also verifies eligibility and makes sure that everyone has a valid authorization in place.

Laurie has worked in medical office settings in similar roles for over 17 years, and has been with Comfort Keepers for just over 2 years.