How Are We Keeping Your Loved One Safe?
Client and Family COVID-19 FAQs
We understand that our team serves a vulnerable community as COVID-19 continues to spread, and we take that responsibility seriously. Protecting the health and safety of seniors is not new to us, but we have implemented additional protocols during the recent pandemic and continuously review current information and make adjustments as needed.
Q: Do your caregivers know what symptoms to look for?
A: Yes, our caregivers will notify the office if a client has fever, chills, cough, shortness of breath, difficulty breathing, fatigue, muscle or body aches, new loss of taste or smell, sore throat, nausea, vomiting or diarrhea. The office will then notify the family.
Q: What is your policy regarding a caregiver becoming ill due to COVID-19?
A: The health and safety of our clients and caregivers is our highest priority. If one of our caregivers tests positive for COVID-19, we require them to quarantine for at least 10 days which is the CDC recommendation. During this time, we can arrange for a replacement caregiver. Our caregivers can safely return to work after testing negative or provided health clearance from their physician.
Q: What precautions do caregivers take to minimize the spread of COVID-19?
A: To help prevent the spread of infection, our caregivers are instructed to follow CDC protocols such as the following:
- Wear a face mask at all times when in the client’s home.
- Wash hands when first entering a client’s home
- Wash hands often with soap and water for at least 20 seconds or use an alcohol-based hand sanitizer.
- Avoid touching eyes, nose, and mouth.
- Avoid contact with sick individuals.
- Disinfect objects and surfaces in the client’s home.
- Stay at home and away from others if they are feeling sick.
Q: What are your recommendations for visiting family members?
A: To lower the spread of COVID-19, we recommend limiting physical contact as much as possible. If you do visit a loved one, you can help protect yourself by wearing a face mask and washing your hands as often as possible. If you prefer to connect with your loved one virtually, we suggest phone calls, FaceTime, Zoom, and Marco Polo.