Beyond Caregiving... How does Comfort Keepers Care for me?

We take the privilege of caregiving seriously – provision of exceptional client care is our utmost priority. This is a full team effort. Once you choose Comfort Keepers, the full team becomes dedicated to your care coordination. Behind the scenes, our Administrative team is working a time-consuming, labor-intensive, client-centered process to meet your needs and optimize quality of life.

Services Prior to Caregiving  

• Telephone consultation and informational discussion
• On-site visit and comprehensive In-Home Care & Safety Assessment
• Plan of Care development and discussion with client & family
• Client/Caregiver matching based on numerous factors
• Scheduling to client’s specific needs
• Coordination with other agencies & providers
• Communication with family members
• Client Care meeting, reviewing needs assessment, evaluation and Plan of Care with Care team
• Client-specific Caregiver training
• Caregiver introduction to the client & home, orientation for additional or new Caregivers

Ongoing Supplemental Services Beyond Caregiving

• Client & family support for any concerns or issues – owners are actively involved and committed to ensuring your satisfaction with the care you receive
• Dedicated Client Care Coordinator who manages caregiving, continuously monitors changes in client condition
• Care coordination with other care providers
• Regular communication with clients & family members
• 24-Hour On-Call Live supervisory staff access
• 24-Hour Caregiver support for problem solving, client needs guidance, etc.
• Routine re-assessment and Plan of Care modification – a complimentary, value-added component of our standard care process
• Management of a team of competent caregivers, as well as support staff to ensure every client gets the care they need, irrespective of unforeseen circumstances
• On-call caregivers – a backup safety net in case of unexpected circumstances
• Care service quality and business process improvement oversight
• Online portal for family member communication – “Family Connect”
• Skilled Caregiver substitution and training to prepare for primary Caregiver time off
• Fostering and facilitation of staff growth, development, and continuing education
• Assumption of employer liability in all aspects of employment
  • Workers’ Compensation insurance
  • Owned & unowned automobile insurance
  • Staff payroll processing, payment of all taxes, employer burden
  • Human Resources administration
  • Extensive Caregiver screening process prior to hiring and training, as well as ongoing
    • Background checks on all employees, at Federal & County levels, as well as motor vehicle record checks and drug testing
    • Thorough interview process and reference checks
• Liability insurance, with all in-home Caregivers covered by our bonding
• Caregiver benefits provision & management, including dental, vision, retirement with a company match & paid time off
• Complimentary processing of long term care or automotive insurance paperwork & claims management, when applicable