Farmington, Michigan
33312 Grand River Ave, Ste. 200, Farmington, MI 48336
(248) 919-8760

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Farmington Hills, Michigan
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Call (248) 919-8760 | 33312 Grand River Ave, Ste. 200, Farmington, Michigan 48336 Coronavirus update
33312 Grand River Ave, Ste. 200, Farmington, Michigan 48336 Coronavirus update

Beyond Caregiving

Comfort Keepers In-Home Care in Farmington, Michigan.

Beyond Caregiving... How does Comfort Keepers Care for me?

We take the privilege of caregiving seriously – provision of exceptional client care is our utmost priority. This is a full team effort. Once you choose Comfort Keepers, the full team becomes dedicated to your care coordination. Behind the scenes, our Administrative team is working a time-consuming, labor-intensive, client-centered process to meet your needs and optimize quality of life.

Services Prior to Caregiving  

  • Telephone consultation and informational discussion
  • On-site visit and comprehensive In-Home Care & Safety Assessment
  • Plan of Care development and discussion with client & family
  • Client/Caregiver matching based on numerous factors
  • Scheduling to client’s specific needs
  • Coordination with other agencies & providers
  • Communication with family members
  • Client Care meeting, reviewing needs assessment, evaluation and Plan of Care with Care team
  • Client-specific Caregiver training
  • Caregiver introduction to the client & home, orientation for additional or new Caregivers

Ongoing Supplemental Services Beyond Caregiving

  • Client & family support for any concerns or issues – owners are actively involved and committed to ensuring your satisfaction with the care you receive
  • Dedicated Client Care Coordinator who manages caregiving, continuously monitors changes in client condition
  • Care coordination with other care providers
  • Regular communication with clients & family members
  • 24-Hour On-Call Live supervisory staff access
  • 24-Hour Caregiver support for problem solving, client needs guidance, etc.
  • Routine re-assessment and Plan of Care modification – a complimentary, value-added component of our standard care process
  • Management of a team of competent caregivers, as well as support staff to ensure every client gets the care they need, irrespective of unforeseen circumstances
  • On-call caregivers – a backup safety net in case of unexpected circumstances
  • Care service quality and business process improvement oversight
  • Online portal for family member communication – “Family Connect”
  • Skilled Caregiver substitution and training to prepare for primary Caregiver time off
  • Fostering and facilitation of staff growth, development, and continuing education
  • Assumption of employer liability in all aspects of employment
    • Workers’ Compensation insurance
    • Owned & unowned automobile insurance
    • Staff payroll processing, payment of all taxes, employer burden
    • Human Resources administration
    • Extensive Caregiver screening process prior to hiring and training, as well as ongoing
      • Background checks on all employees, at Federal & County levels, as well as motor vehicle record checks and drug testing
      • Thorough interview process and reference checks
  • Liability insurance, with all in-home Caregivers covered by our bonding
  • Caregiver benefits provision & management, including dental, vision & paid time off – a rarity in this industry!
  • Complimentary processing of long term care or automotive insurance paperwork & claims management, when applicable