Thousand Oaks, California
3249 Old Conejo Rd, Thousand Oaks, CA 91320
(805) 494-9900
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Trusted In-Home Senior Care Serving Thousand Oaks

Comfort Keepers In-Home Care of Ventura County and the West Valley.

Reviews of Comfort Keepers Ventura County and the West Valley, CA

From seniors to their families to our support team and caregivers, we have an incredible network of exceptionally caring people who chose Comfort Keepers. Read more about what people are saying about Comfort Keepers in reviews for our in-home care, employment, and local franchise ownership.

Give Us Your Testimonial

Bill C. just called and wanted to wish everyone at Comfort Keepers a very happy new year.  Says that he was thinking about all of the help that he received from Comfort Keepers, and he is so appreciative of all the assistance he's received!  He said that as he got better, his caregivers were discharged, and he was sad to see them all go.   1/3/2022


"My .. Home Health Agency  has been working professionally with Comfort Keepers since 2005. We’ve been providing the skilled nursing care, while Comfort Keepers has been providing the non-medical care, often to the same patient, so we have had a chance to observe their top-notch care services on numerous occasions.   

My staff, including our case managers and nurses, and I have been very impressed with the superior quality of the CNA’s and Caregivers that they employ and professionally manage.  In addition, Ellen Smith and her nurses and care coordinators are very skilled at the ongoing case management they provide for their clients. Seniors and their families who often struggle with issues of aging on a daily basis truly need this type of problem solving that Comfort Keepers provides at no additional charge.   Comfort Keepers, led by Ellen and Andy Smith, is part of a World Leader in the field, and “sets the bar” for homecare for the elderly in this area."

March 26, 2014


 Sent: Friday, June 25, 2021 4:24 PM
 To: Andy Smith  

Thank you Andy. This first week and a couple of days we have been very impressed with your staff and the extra time spent by support staff to assist us in finding the right level of assistance for my Mom. The professionalism you and Ellen have instilled in everyone is impressive. Thank you for your help and understanding.

Best regards,



What comfort and support your people gave me and Bill these last few weeks.  Every person you sent was competent, skilled and caring.  They always treated Bill with kindness and respect. Toby and Christine’s night duty allowed me to sleep and regain my strength and composure. Katherine’s loving attention to Bill in his last days was so sweet. Brian was a gem. And the day Bill passed away, Brian was calm, supportive, efficient – he made the day more bearable. God bless you all.  


"I hear only great things about Comfort Keepers Home Care".  C.

C., Social Worker for a Major Non-Profit that focuses on the elderly population

I appreciate all that you do for our community.  Comfort Keepers is truly a blessing to the elderly and others who need assistance at home.

(The author of this message works at a school that trains Certified Nurse Aids)


I want to thank Mary, Nancy, Sonya and especially LeeAnne for the caring companionship the Comfort Keepers crew provided mom for this past year. Not only were their visits the highlight of mom's every week, it comforted the family through these particularly anxious times. They could not have been sweeter to her and understanding of our family dynamics.


Congrats on your work anniversary! I can't believe it's been 19 years.  You helped my parents so much and went way beyond in your kindness and professionalism. Will always be grateful.


"You and you team are awesome!"  

(written by a Social Worker at a local skilled nursing facility)


"Comfort Keepers gets 10 Stars! I have worked with the owners, Andy and Ellen Smith,  for years.  I send friends, colleagues and clients to them for care in the home and have only heard positive and glowing reviews.   In my experience, it is important to work with a company that operates with the highest integrity, has a robust care staff and that offers care managers overseeing the care staff in the home. Comfort Keepers offers all of that and more."


Thank you for my birthday wishes. Most appreciated. Ellen - I will live to 120 only if you promise to be there for me when i need you!  You have all been there for Herb and me. There are no words to tell you, so I'll just say -- Thanks and Love


Not only were Comfort Keepers compassionate and caring for my husband in his last year battling Parkinson's Disease, they were professional, on time and "covid-careful".  Comfort Keepers provided desperately needed respite for me with piece of mind that my husband was safe in their hands while I took a break.



"Thank you for everything you and your staff do to help our most vulnerable seniors!"  


Ooooo ️ We love the COMFORT KEEPERS we have for Our Aunt --- they are so loving and caring towards her and they are overflowing with compassion thru-out the company!!!! We could not survive without everyone working so hard for us, to give us the best coverage ever!!!! We appreciate you all 🤗🤗


June 5, 2021.

'“You’re doing a wonderful thing for the community” said a staff member at a non-profit that helps seniors.  


Dear Comfort Keepers,

I wanted to inform you of the wonderful caregiving services that your caregiver, L., provided ... Moving into a community was a big transition for this person and L. was wonderful at assisting her with moving into her new setting.  L. was essential in this process and we greatly appreciate the wonderful support she provided. Thank you very much for the wonderful partnership that your team provided to help this client transition into her new home.

B., Manager in Assisted Living

I give your name out to a lot of patients.  I know that a couple of my patients have used your services. They were very pleased with how well you taok care of them!

Dr. S.

"You have a wonderful reputation." said the President of the largest eldercare placement company in the area.


Please pass this message on to all the folks that worked with my mom during her time with Comfort Keepers.

I want to say thank you to all the people that worked with my mom!  I have been continually impressed and thankful for the care you all have provided.  Everyone has been very kind, caring, and patient with my mom and I sincerely appreciate all you have done.  When I’ve come to visit my mom, I’ve seen so many times how happy she was while doing various activities, sitting outside, walking, watching the birds at the feeder, reading picture books, even doing puzzles.  You all made her feel safe, comfortable, and loved.  As her dementia progressed, you helped her through the hard times when she didn’t feel well, or couldn’t hear very well, or felt afraid or anxious. Just knowing that you all were there with her gave me and my family such peace having her in such good hands.  

I also want to thank all the folks behind the scenes, I really appreciate how much the whole organization worked together to keep me informed when things changed with my mom’s health or other needs.  The help with finding resources and advice for dealing with specific issues was always appreciated.  The communication and responsiveness was really wonderful, and contributed a great deal to knowing my mom would always be in good hands.  As my mom’s dementia progressed and we need to move up to 24 hour care, I really appreciated how quickly you all were able to schedule people for those shifts, not an easy thing to do on very short notice.

To All, I cannot say thank you enough for all you’ve done.    With Sincere appreciation and gratitude!


I don’t know how to thank you enough for the years of support you and your staff have provided for Al and me.  I am indebted to you for finding caregivers who brought warmth and  kindness, patience and joy into our home.  

There are no words of gratitude sufficient to thank P.      His caring was beyond anything one writes on paper.  He was so present whether strumming his guitar or preparing a beautiful lunch for us.  Like an old soul he knew when to speak and when to just be.  After we used up all the miracles and there were many, along came this angel who would not leave me until all the hospice equipment was removed from the house.  

Ellen and Andy you entered this career to help provide caregivers for some of the most vulnerable people. You elevated the way in which you selected and educated your caregivers to an art form.

The two of you entered this arena heart first and governed with goodness and care.  

All the best to the best.


My parents (and I) have been very satisfied clients of Comfort Keepers Thousand Oaks for over 5 years. In fact, our very first caregiver —the lovely Nancy—is still with us, in addition to several other wonderful caregivers now. All of the staff, from owner Ellen, to nurse Carol, to scheduler Yesenia have been professional, compassionate and respectful of our changing needs over the years. I cannot recommend this agency strongly enough! R.


I want to thank you and all your wonderful staff for helping care for my mom, G. It was a great relief to have caring staff that not only provided excellent care but let me know when something needed attention. Having Laura check things out was so beneficial. Special thanks to Tess who was so exceptional in being Caregiver/friend. Also to Lisa, Linda, and Victoria for their care. I know there are others who also helped so my thanks to them also! If you ever need someone as a referral, I would be happy to talk to anyone!


As you know we engaged the services of Comfort Keepers in December of 2013 when Donna was assigned to us as the Caregiver. We want you to know what a pleasant experience is has been to have her here in our home. ….. It is hard to tell you how much we appreciate her and what she did for us. .. She is so well qualified and dedicated to serving others. We wish her all the best and would give to her the highest recommendations


Thank you so much for sending D. to us. She sure was an answer to a Prayer. Dad could have Thank you! Naming the company "Comfort Keepers"™ was very appropriate because in every instance J. received comfort and love. Thank you!"

J., D., M., J., H., C., and M.

I will be referring to you. Comfort Keepers is the best.


I just wanted to write a little note of appreciation for our caregiver, Laura. My mom really, really enjoys her and has nothing but positive things to say after each of their shifts together. She is so patient, kind, and willing to go above and beyond to help her with all her needs. I really wanted you to know how much she is appreciated and how much I appreciated your staff taking such great care in finding such an exceptional person. Thank you again,


We will be forever grateful to you and your staff. Thank you for everything,


I am a Geriatric Case Manager and have worked with Andy and Ellen Smith for the past 3 years. I hire caregivers from their agency for my clients in-home care. Comfort Keepers is the most professional caregiving agency I have worked with in 14 years of business. The training and support they give their caregivers is unmatched by any agency I've hired for my cases. Every caregiver they have sent to my clients has been exceptional.


I will always be grateful to the Smiths for the care and attention to our family during my mother's terminal illness last year. Comfort Keepers is the best; they are extremely responsive and their caregivers are top-notch.


I have to compliment you on the quality of the people you have; far superior to any other agencies I've had.


You all at Comfort Keepers have been wonderful and a huge life saver for Mom and me.


Thank you for everything you did and the great care you gave to my father in law


We are so grateful for your support and work with our families

Alzheimer's Association Staff Member

Having CK provide a caregiver for our mom to help her at home with day to day activities was one of the best decisions we've ever made! Our mom was so against having a caregiver come into her home. But we received excellent coaching from the Comfort Keepers case manager and they assigned an awesome caregiver to her. A few short weeks later, mom was singing the praises of her "daily helper." Cannot say enough about how very professional this place is, including the billing and scheduling staff. We owe a big thank you to CK for helping us during this difficult transition.


Words cannot express the very deep gratitude that we have for Ellen and Andy Smith of Comfort Keepers. Comfort Keepers caregivers made my father's last year so significant and his last days very peaceful. Their compassion, level of care and professionalism are unparalleled. I would recommend them to anyone seeking in-home care for a loved one.


It has been almost two years since Mom passed away. I think of you often as I so many times want to tell you how much we appreciated your kindness and willingness to work with both Mom and Dad. I have referred many friends and relatives (patients too) to Comfort Keepers, as far away as Alaska! Comfort Keepers helped Mom maintain her independence and dignity to the end.


We cannot thank you enough for the sincere, honest care that you lavished on N over the last year. He never wanted to go into a “home” and you enabled him to have that wish be a reality.


Dear Laura, Thank you very much for the services provided for V. She had a smile for each “Comfort Keepers” as they arrived for their shift. Thank each and every one of them for me. God bless you and your staff


Comfort Keepers was a godsend when my mom was recovering from her broken hip. She was not making much progress on walking because she could only walk with assistance and there just wasn't enough staff at her skilled nursing facility to walk with her. Comfort Keepers was able to work with me and my mom's nursing facility and had one of staff go to the facility and walk with my mom for an hour a day. This sped up my mom's recovery and helped her regain the mobility she had before she fell and broke her hip. When it was time for my mom to come home we were able to continue care with Comfort Keepers in her apartment. Today my mom is completely independent again in her own home (something she desperately wanted) and I credit it all to the help we got from Comfort Keepers. They were so professional, warm, and truly care about their clients. I can't recommend them enough!


We are so pleased with Comfort Keepers, I wish there were more than 5 stars! Within less than a year, my father went through a lot of changes in the level of assistance that he needed. At every stage, everyone at CK treated him with the utmost respect, the most positive attitudes, and genuine TLC. They were invaluable in helping us to plan how to best meet his needs, and yet were flexible when those needs or his schedules changed. It was reassuring to know he was in such good hands, and he especially looked forward to seeing his regular care-giver. She is truly an angel and we will be forever grateful to her and the whole staff. Thank you Ellen and Andy for your great company!


As A former Life Guidance Director for Atria, I highly recommend Comfort Keepers. I found their Caregivers/Private Companions professional and respectful toward residents, staff and families. I also appreciate the expertise of Ellen and Andy and found them very easy to work with.


Hello Andy and Ellen, First I would like to say THANK YOU for the services you provided for my mom, G in Ventura. We have had many companies provide care over the years but your company was hands above the rest as far as professionalism and level of care for my mom. You will be our first stop in the future should we need services such as Comfort Keepers


Thank you for your help, Ellen! Your entire team has been a blessing through this awkward stage of life. Hoping you will have a wonderful thanksgiving!


We will always be grateful for all the love and care she shared with mom and dad. Her willingness to learn and adjust to their personalities and ever-changing daily life was so valuable.


C. and I know, first hand, how challenging our father can be, particularly when he isn't in complete control of a situation. Your team seems to handle him well, and we both appreciate the patience and kindness shown towards him (even when he may not deserve it


I think Dad is ready to be on his own now. Comfort keepers has been so great and we appreciate all you and the caregivers have provided for our family. Thank you so much. We will certainly recommend you to all our friends when the need arises. All the best, and happy 4th,


You are amazing at what you do...thank you for taking care of us!


This is an expression of appreciation for the excellent care given by the women who came to help me after my fall. Each of them showed extraordinary kindness, patience, and understanding, in addition to their professional abilities. They were all faithful to their responsibilities. Especially I want to commend Terry and Betty, since I spent a lot of time with them, but Zoe and Donna also were of great help to me. I would recommend Comfort Keepers to anyone who may be as unfortunate as I found myself. Thank you, Sincerely”


We can't say enough good about Comfort Keepers. We live in a different state than our parents, but connected with Comfort Keepers to help us ensure the safety and care of my parents. We have had the blessing of their services for the last two years. They are knowledable, proactive and attentive to every need, even those we don't think of. Our situation was especially challenging as we've worked to meld various family members and caregivers together. Ellen, the owner, is professional and has organized a group that is beyond exceptional. Carol, our case manager, was like a close friend who cared like we do. We're deeply grateful for the attention and caring spirit all our caregivers gave...they became close members of our family. We recommend these great people and organization without reservation. K.


I have been so fortunate to have found Comfort Keepers! I have felt so safe and secure because I was able to have the same caregivers throughout the years. Thank you all. Thank you again for the wonderful box of candy – loved it.


Ellen, You were a Godsend. And B. was unbelievable!


What can I say… for the set of unfortunate circumstances that we found ourselves in. You were the bright spot of redemption. Y ou cared so lovingly for my father. Thank you for everything! • Your professional adeptness. • Your kindness and understanding. • Your willingness to work with us. • Your attention to detail and promptness • Your warm and caring hearts. • Your outstanding quality care It was our good fortune to find you wonderful people. We appreciate all of you and all that you do. Thank you, thank you, thank you!


Dear Angela, Kim & Ellen. It can be very difficult to assist a family member living in another state. Three times you came to my rescue in less than 24 hours and provided my mother with excellent caregivers. I can't thank you enough. I will always recommend your services to my friends in Camarillo.


Dear Ellen, I am so grateful for the loving care you and your staff have given Mom throughout these years. Her life and her passing were both eased by the time, attention, commitment, and genuine concern each carer provided. The support you gave me on Mom’s last day, the practical advise and information as well as the hug, all made it easier for me to help Mom slip away peacefully. The Hospice nurse came in to give her a ‘bed bath’ at 4 PM, even washing her hair and changing her into a pretty blue nightgown, then leaving us alone. Once the room was quiet again, Mom opened her eyes, looked right at me, closed her eyes, and slipped away. It was so peaceful and calm, a great gift to me and the entire family. I am very grateful for the extra love you all showed her - above and beyond! May you and all the Comfort Keepers have a peaceful and joy-filled Christmas. God bless you


All of you are top notch!! Everyone is so nice. Michelle has been great, so helpful.


I am pleased I had a chance to select comfort keepers for my recovery from hip surgery. I will definitely recommend your service. And thanks for all the friendly, helpful ladies you assigned to me, they were all very interesting and professional in their duties


I want to let you know how very pleased we are with Rosa. She is fabulous! The Kaiser physical therapist commented to me the other day that she sees home health care all the time, and she's never seen anyone as good as Rosa. So, thank you for scheduling her to be with G!


Beyond wonderful, Ellen! You are a gift from the Lord to me - all of you!


D. was a fantastic caregiver for my dad. My dad has nothing but positive things to say about you. You guys did a fantastic job.


It is with deep appreciation that we thank you for all that you did to make a smooth path for us when I had surgery. Thank you for your thoughtfulness in every detail of R's care. May the Lord bless you.


Your company does incredible work”

D., a case manager

Thanks so much to Comfort Keepers. Ellen Smith had the expertise to find the “A Team” of caregivers for our elderly parents. We were able to keep them home till almost the very end of their lives. We will be forever grateful❤️


Ellen Smith and her staff have been wonderful. We feel truly blessed.


We would like to thank the entire staff, you, Ellen, Magda and Jenny especially, for helping R during this difficult time. As you well know, R was very resistant to and fearful of having any help in her home. Jenny had her work cut out for her. But Jenny miraculously gained her trust and confidence, so that she could provide the help and support Rosemary so desperately needed.


Comfort Keepers unquestionably stands out above the rest”


As a nurse practitioner, I am exquisitely critical about my own patients care and I am even more so about my mother's care. I cannot ..recommend you and your staff highly enough.


S. is a warm and caring person. I feel so good knowing she's here. She does so much, even more than I ask her to. She is so helpful.


I can't imagine what our family would do without the outstanding service of Comfort Keepers. Best wishes!


Thank you for all your help throughout the year!


We are so thankful for all the compassion and professional care we received for our Mom from Comfort Keepers over the past couple of years! She could have never stayed in her home without these excellent caregivers. They always go above and beyond to keep mom comfortable from a medical standpoint, and from a personal standpoint. The staff is so kind and attentive and we could not have asked for more. We highly recommend Comfort Keepers for in home caregiving. We feel like the owners, Andy and Ellen are like part of our family. Thank you!” Thank you for everything! D.


You get wonderful people. I just adore Susan!!


You and your company are a true blessing.


Rosa has provided exceptional care for my 99 year old father for the last eight months. She understands his needs for both care and having a feeling of independence and self respect. She takes the time to understand his abilities and limitations and always works with him so that he feels successful and a partner in his care. She enjoys engaging in conversations about current events and his interests to keep him mentally engaged and challenged. Rosa has been able to do this while satisfying the sometimes conflicting, ideas and goals of people close to dad which more than once has not been easy to accomplish. She did this with skill and always with what’s best for my dad as the first consideration. She is an exceptional professional who deeply cares for her clients and as my father would be the first to tell you she is an excellent cook. Thanks,


Comfort Keepers has provided private caregivers to my mother (who has Parkinson's Disease) for over six years and they have been invaluable, and a key factor in allowing my mother to live independently for as long as possible and now hopefully stay in Assisted Living as long as possible. They have been responsive to her ever changing needs as her Parkinson's progresses. The caregivers have been wonderful and so caring. They provide regular input as to my mother's status and problems they notice (since they are there everyday) that need to be addressed.


Thank you ever so much for the gentle, loving care you gave my mother.


Thanks for the celebration. You are all great and thank you for taking such good care of dad. He actually seems like he is getting younger


I can’t thank you enough for helping Sally all these years. Every caregiver has been wonderful to her, especially you. You helped make Sally’s final years the best they could be


In the past few years we have had the most amazing caregivers for my mom. They were with her making her happy and comfortable right up until she passed. They really became part of the family because of the compassionate, professional and caring way they took care of not only her but the whole family. Thank you Ellen and Andy - you have a great crew and thank you form the bottom of my heart.


I just wanted to drop you a note thanking you for helping me with my mother's care for two years. You were all just wonderful and understanding about everything. The "in home" ladies were just great


Thank you for the good service you gave us. You have good people. You saved my life.


My wife and I are quite happy with the quality of your services. My mother-in-law and father-in-law are really difficult to please. And they're very happy with J. and K.


My caregiver was a delightful young woman. I'd be happy to recommend Comfort Keepers.


Ellen, Laura, Destinee, Lisa, Rene, Rose, Patty, Diana, Sharon, Erlinda, Teri, Tracey, Linda, Joselyn, Marilou. Not only do you care for others, you reach out to help them, too. Thank you for making a difference .. especially in our life. Warmest regards, Love, G


You were wonderful with my aunt, just wonderful. And we liked Brenda so much!



"I know all about you. You guys are the best"

G.   A prominent eldercare attorney.


As you know, we engaged the services of Comfort Keepers in December of 2013, when D was assigned to us as the Caregiver.  We want you to know what a pleasant experience it was to have her in our home. She is a most dedicated and capable caregiver  and we are impressed in the many ways she serves her community.    It is hard to tell you how much we appreciate her and what she does for us.

V and J

During the time you helped take care of my parents, by providing them with exceptional, competent and loving caregivers, our family was treated with the utmost kindness and professionalism.  You proved true to your policy of lightening the load of families who are trying to provide care for their parents.  You were available to find good caregivers, even in a pinch, such as an unexpected hospital visit.  But most appreciated were the warmth, wisdom and compassion you provided our family.  That will always be remembered and appreciated

With the deepest thanks, 

Sandy Shanin


Dear Ellen & Staff,

It's almost impossible to know where to begin with this letter.  We feel so much gratitude towards you for the years of professional dedication and personal caring you gave to both our Mom and Dad.  We can't  imagine having done it without you and your staff.  It's fair to say that your presence added greatly to their lives and certainly gave Elliott and me constant peace of mind.

We would very much like to be able to contact Rolly, Danny, Mary Lou and Rhina, to tell them of our heartfelt appreciation.  Theirs was not an easy job but they did it with love and respect.

It would be our pleasure, at any time, to be a source of referral for Comfort Keepers.  Ellen, your sense of compassion blended with your work ethic, is a rare and admirable combination.  Add to that your personal orchestration in staffing alone  and it is mind-boggling.

You have all made an enormous difference in the lives of the Butler's and the Balbert's.  It is our sincere hope that each one of you take pride and personal satisfaction in that.

E and C

E and C

Testimonial from a past  President of the Board of Senior Concerns

“Andy and Ellen

Each time I hear about the kindness and greatness of a caregiver it seems it is Comfort Keepers. This time it was the family of Bill ___.



Hi Ellen - It has been about a month since your staff started providing caregiving services to my mother and we could not be happier with the services provided by Rose and Lilly. Based on my phone calls with her and my sister's observations during her visit, my mother is much improved - thanks to the excellent care provided by Rose and Lilly. They work well as a team, with Lilly picking up where Rose leaves off, which we attribute to your effective training! 

In addition to the excellent care, Rose has been a great motivator in getting my mother to go to her PT appointments, which is really helping to improve her strength. Rose's LVN background has been very helpful in my mother's recovery - she helps my mother do exercises (based on PT's direction) on the days she does not have PT.

Although she eats lunch in the dining room at University Village everyday, she's eating better the rest of the time because Rose and Lilly prepare breakfast and then also something light for her to eat in the evenings. They get a lot accomplished in their four hours each day and her place is much cleaner and neater, which also makes my mother (and me) feel better. They also go to the store and pick up snacks and other necessities, so now my mother does not have to wait until someone in the family has time to go to the store and deliver it to her.

We went from a month of her condition deteriorating in September to an immediate turnaround in October - with steady improvement ever since Rose and Lilly started. Thanks so much!



"You cared for my husband. I love Comfort Keepers!"


Comfort Keepers has provided care to my Mother and my Cousin during some incredibly difficult times. They provide care at the highest possible level including transporting my cousin to her doctor's appointments and caring for my mother who fought bravely for five years against lung cancer. The caregivers that were provided to my family were of the highest quality. They were caring, efficient, competent, and timely. Some of them became dedicated to such an extent that both my mother and my cousin would request the same caregivers over and over again. Comfort Keepers is family-owned. The owners care so much about their employees and their clients that they have retained employees and clients for many, many years. They do what they do out of caring and treat it as much more than a business. I can't say enough about Comfort Keepers in terms of their ownership and their entire staff.


Hi C.                      (Note: C. is one of our nurses)

You have provided great support to our mom and us and always provided great matches for our mom’s care.  Thank you so much for all your support.  Thanks again.


Thank you again.     For sure from all of us, having Comfort Keepers there for her has been so crucial, and a wonderful blessing.  


"Andy, I think of you and Ellen often and certainly and sincerely am so appreciative of the work you do. I couldn’t have survived without Comfort Keepers and my long talks with Ellen during the most difficult time of my life."