Charlotte, North Carolina
8000 Corporate Center Dr STE 111, Charlotte, NC 28226
(704) 980-7620
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Call (704) 980-7620 | 8000 Corporate Center Dr STE 111, Charlotte, North Carolina 28226 Coronavirus update
8000 Corporate Center Dr STE 111, Charlotte, North Carolina 28226 Coronavirus update

Frequently Asked Questions

frequently asked questions about in-home care by Comfort Keepers®

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Frequently Asked Questions About Elder Care From Comfort Keepers in Charlotte, NC

Find answers to common questions from families in Charlotte, NC about elder care

If you’re looking for elder care for yourself or a loved one, you might have questions about what services are offered, how they work, and how providers are different. At Comfort Keepers, we’re dedicated to improving the daily quality of life for each of our clients, and we do that by providing customized care plans that meet the unique needs of our clients. We’re happy to meet you anytime to discuss how we can help you and your family.

What services does Comfort Keepers offer?

Comfort Keepers specializes in companionship care, providing senior at home care for clients who need assistance with daily activities. Companionship care has been proven to decrease social isolation, loneliness, and poor health outcomes. Our caregivers help with any daily need, such as meal preparation, laundry and linens changing, medication reminders, light housekeeping, and other tasks. It's elder care with a purpose.

When can I get elder care from Comfort Keepers?

If you’re ready to create your care plan with Comfort Keepers, your first step is to contact our local agency. We’ll come to your home to get to know you and what services you’re looking for, and then we’ll recommend a caregiver who has the right mix of experience and personality traits to be a good fit with you and your family. You’ll have the opportunity to interview that caregiver, and if you’d like to work with them, services can usually start within a few business days.

Who are the caregivers you work with?

Our caregivers are licensed and bonded, and professionally trained. We seek to hire individuals with diverse experiences that incorporate Alzheimer’s and dementia care and other specialized needs alongside a heart to serve the community and a dedication to providing excellent elder care. Each candidate is thoroughly screened and extensively trained before starting to work with our clients. To establish the utmost trustworthiness of our employees, we run national and local criminal background checks, DMV, and personal and professional reference checks.

Can my caregiver work with me in a nursing home or other facility?

We have clients who have found that live-in facilities can’t provide the full services that they need or desire, and we’re happy to work with you to find the solution. We can provide companionship and/or personal care to seniors residing in assisted living communities or nursing homes who may need additional care.

What if my caregiver gets sick or takes a vacation?

If your caregiver is unavailable for any reason, you will usually know well in advance. In the case of illness, you’ll be notified by our client care coordinator, who will also introduce you to a replacement caregiver. The replacement caregiver will be fully trained with your schedule, services, and preferences before they arrive in your home.

What if my loved one needs changed?

Your senior at home care plan is customized to fit your budget, your schedule, and your physical, emotional, and cognitive needs. If at any point there is a change to any of those factors, we will immediately work with you to adjust your care plan. Your care plan is designed to give you the best quality of life possible, and we will flex with your changing needs to be sure it continues to do so.


If you have more questions about our elder care services, contact our Charlotte, NC office or call us at (704) 980-7620 any time.

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