Covington, Tennessee
1921 Highway 51 S, Suite A, Covington, TN 38019
(901) 910-1636
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Call (901) 910-1636 | 1921 Highway 51 S, Suite A, Covington, Tennessee 38019
1921 Highway 51 S, Suite A, Covington, Tennessee 38019

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Frequently Asked Questions
Frequently asked questions about in-home care by Comfort Keepers®

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Frequently Asked Questions in Covington, TN about Home Care Agencies

Read our frequently asked questions regarding home care agencies in the Covington, TN area

Difference Between Healthcare and Homecare?

Care from a home care agency, in its broadest sense, refers to any type of care (medical or non-medical) provided to the client in their home. However, there has been a slight shift in terminology in recent years. While the term "home care" can refer to both medical and non-medical care, it is most commonly used to refer to non-medical care such as companionship/homemaking services and personal care services, whereas "home healthcare" refers to the provision of skilled nursing care and other care such as speech, physical, or occupational therapy.

What services does Comfort Keepers® provide for me?

Comfort Keepers home care agency provides companionship services such as meal preparation, laundry, light housekeeping, grocery shopping/errands, incidental transportation, medication reminders, grooming, live-in service, and respite care. We also provide personal care services such as bathing, grooming, and hygiene, mobility assistance, transferring and positioning, toileting and incontinence and feeding/special diet assistance. Some offices provide Dementia/Alzheimer’s care and in-home safety technology solutions. Services vary by state and office.

How are Comfort Keepers® hired?

Before caring for a client, each caregiver, whom we refer to as Comfort Keepers, is an employee of our home care agency who has been carefully screened and trained. Each must go through a thorough screening process that includes national and local criminal background checks, DMV checks, and personal and professional references. For our clients' peace of mind, all Comfort Keepers are bonded, insured, and covered by Workers' Compensation insurance. We work hard to hire the best caregivers to become Comfort Keepers because we only hire people who we would want caring for a member of our own family.

How much does in-home care cost?

Following your in-home assessment, our office works with you to develop an individualized plan of care. Pricing for your plan of care is dependent on two factors, how many hours of care will be delivered each week and if services are being provided to more than one client per household. We encourage you to contact us for more information on our services and pricing.

Are services available 24 hours, 7 days a week?

Yes. Services are available for as little as a few hours a visit up to 24 hours, 7 days a week, 365 days a year.

Do you provide services to those in nursing homes or assisted living communities?

Yes. Comfort Keepers can provide companionship or personal care to residents at assisted living communities and nursing homes who may desire additional attention or personalized care.

Is there a written plan of care for each client? Is it modified and if so, how often?

Our office develops an individualized and completely confidential Plan of Care for each client. The purpose is to document the type of care services needed and when the client would like to initiate care. Once the client, and family members, and our office agree on the Plan of Care, our staff will use that information to recommend the Comfort Keeper who will be delivering the service, establish the schedule and agree to the monitoring and communication.

Plans of Care are reviewed with the client and family at least every six months, but may be more frequent. The review is an important process to ensure the client is receiving the appropriate level of care and is pleased with the Comfort Keeper providing the care.

Will I have the same Comfort Keeper all the time? How will I meet my Comfort Keeper?

During the initial conversation and the in-home visit, the Client Care Coordinator will document the services required and the client's preferences for a Comfort Keeper match. Then, the Client Care Coordinator selects the best caregiver fit for the client and will arrange an introduction between the client, Comfort Keeper, and Coordinator to introduce each member of this new team. During that meeting, all of the involved parties review the Plan of Care to ensure that everyone agrees and understands what services are to be provided.

What if my Comfort Keeper is sick or on vacation?

Each Comfort Keepers office employs a team of caregivers so that your care service will not be interrupted if someone gets sick or goes on vacation. If your Comfort Keeper is unavailable, the Client Care Coordinator will arrange another caregiver and will contact you in advance of the change. The Client Care Coordinator will also introduce the interim caregiver to you and review your Plan of Care with the interim caregiver prior to service. Our goal is to ensure that services are provided as expected. Your safety and security are a top priority.

What are ADLs and IADLs?

Activities of Daily Living (ADLs) include the basic tasks essential for day-to-day functioning, such as bathing, dressing, grooming, eating, mobility and toileting. Many seniors who require help with such activities are largely independent, but may require help with one or two ADLs. In some cases, intermittent help from a family member or friend may be all that is needed. However, in many cases, particularly when family or friends are unavailable and the importance of scheduling these activities is critical, informal care arrangements may not be adequate

Instrumental Activities of Daily Living (IADLs) are activities that are less fundamental than traditional ADLs. IADLs, on the other hand, are critical in improving a client's quality of life. Shopping, paying bills, cleaning, doing laundry, and meal preparation are examples of IADLs. Many seniors need help with IADLs rather than ADLs. Some seniors prefer to be escorted while shopping in order to avoid situations that could result in a fall. Other seniors may appreciate assistance with bill payments and medical appointments. To assist our clients with the IADLs, Comfort Keepers provides a variety of companionship and homemaking services. For more information, please contact the Comfort Keepers location closest to you or your loved one.

More Questions? Call Us Today!

Please contact our office with any additional questions you may have regarding Comfort Keepers and the services we provide in Covington, TN and the surrounding area.