Frequently Asked Questions about Senior Care
What is home care and how does it differ from home healthcare?
In its truest meaning, home care refers to any type of care (medical or non-medical) that is provided for the client in their home. In recent years, however, there has been a slight shift in terminology. While home care can be used to describe both medical and non-medical care, typically "home care" refers to non-medical care such as companionship/homemaking services and personal care services, while "home healthcare" refers to the provision of skilled nursing care and other care such as speech, physical or occupational therapy.
What services does Comfort Keepers® provide?
Comfort Keepers provides companionship services such as meal preparation, laundry, light housekeeping, grocery shopping/errands, incidental transportation, medication reminders, grooming, live-in service and respite care. We also provide personal care services such as bathing, grooming, and hygiene, mobility assistance, transferring and positioning, toileting and incontinence and feeding/special diet assistance. Our staff is highly skilled in Dementia/Alzheimer’s care and in-home safety technology solutions.
How are Comfort Keepers® Caregivers selected?
Each caregiver, special people we call Comfort Keepers, is an employee who is carefully screened and trained before caring for a client. Each must undergo a rigorous process including federal- and county-level criminal background checks, driving records, and personal and professional reference checks. All Comfort Keepers are bonded, insured, and covered by Workers’ Compensation insurance for our clients’ peace-of-mind. All caregivers go through an intensive hybrid training program with online and in-person components. We strive to hire the very best caregivers to become Comfort Keepers, because we only hire people we would choose to care for a member of our own family.
How much does in-home care cost?
Your care plan will be customized to optimize your quality of life, and many factors influence the cost of care. Upon completion of our comprehensive In-Home Care Assessment, we will work with you to tailor a Plan of Care that takes into account your functional abilities, medical conditions, desired care services, budget, and schedule.
How soon can you start providing care?
We understand how important it is for us to be there when you need us. When time is of the essence, we can typically schedule an in-home care assessment within 24 hours and care can begin 24 hours thereafter. The more time we have to plan for initiating your care, the more consistent our staffing can be.
Are services available 24 hours, 7 days a week?
Yes. Services are available for as little as a few hours per visit up to 24 hours, 7 days a week, 365 days a year. We do not require a minimum number of care hours per week.
Do you provide services to those in nursing homes or assisted living communities?
Yes. Comfort Keepers can provide companionship or personal care wherever you call home. We often provide services to residents of assisted living communities and nursing homes who benefit from the additional attention and personalized care.
Is there a written plan of care for each client? Is it modified and if so, how often?
The local Comfort Keepers office develops an individualized and completely confidential Plan of Care for each client. The purpose is to document the type of care services needed and when the client would like to initiate care. Once the client, family members, and Comfort Keepers team finalize the Plan of Care, our office staff will use that information to recommend the Comfort Keepers team member(s) who will be delivering the service, establish the schedule, and coordinate your first visit.
Plans of Care are reviewed with the client and family at least every six months, but may be more frequent. The review is an important process to ensure the client is receiving the appropriate level of care and is pleased with the care services provided by Comfort Keepers.
Will I have the same Comfort Keeper all the time? How will I meet my Comfort Keeper?
During the initial conversation and the in-home visit, our Client Care Coordinator will get to know you and take careful note of the services required and the client's preferences for a Comfort Keeper match. Then, the Client Care Coordinator selects a care team for the client and will arrange an introduction with the client, Comfort Keepers, and Care Coordinator to introduce each member of this new team. During that meeting, all of the involved parties review the Plan of Care to ensure that everyone agrees and understands what services are to be provided.
What if my usual Comfort Keeper is sick or on vacation?
Our staff is comprised of a team of skilled, qualified caregivers so that your care service will not be interrupted if someone gets sick or goes on vacation. If your Comfort Keeper is unavailable, the Client Care Coordinator will arrange another caregiver and will contact you in advance of the change. The Client Care Coordinator will also introduce the interim caregiver to you and review your Plan of Care with the interim caregiver prior to service. Our goal is to ensure that services are provided as expected. Your safety and security are our top priority.
What are ADLs and IADLs?
Activities of Daily Living (ADLs) include the basic tasks essential for day-to-day functioning, such as bathing, dressing, grooming, eating, mobility and toileting. Many seniors who require help with such activities are largely independent, but may require help with one or two ADLs. In some cases, intermittent help from a family member or friend may be all that is needed. However, in many cases, particularly when family or friends are unavailable and the importance of scheduling these activities is critical, informal care arrangements may not be adequate
Instrumental Activities of Daily Living (IADLs) are considered those activities which are less basic than the traditional ADLs. IADLs, nevertheless, are important in enhancing a client’s quality of life. IADLs include such activities as shopping, paying bills, cleaning, doing the laundry and meal preparation. Many seniors require assistance with IADLs rather than ADLs. Some seniors want someone to escort them when they are shopping and help them avoid situations that might cause them to fall. Other seniors may welcome assistance with their bill paying and medical appointments. Comfort Keepers offers an array of companionship and homemaking services to assist our clients with IADLs. Please contact us at (248) 919-8760 for more information.