Orchard Park, New York
3075 Southwestern Blvd #206, Orchard Park, NY 14127
(716) 674-0061
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Frequently Asked Questions
Frequently asked questions about in-home care by Comfort Keepers®

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Frequently Asked Questions About Home Care Services in Orchard Park, NY and Surrounding Areas

Learn more about our home care services for seniors in Orchard Park, NY

What is the difference between home care and healthcare?

At first, home care was a term used to describe all types of care provided in clients’ homes. However, the terminology has slightly changed over the years. Nowadays, home care is mostly used to describe non-medical home care services such as light housekeeping, meal preparation, and transportation. On the other hand, home healthcare refers to skilled nursing care.

What services does Comfort Keepers provide?

At our agency we deliver a wide range of home care services. We provide companionship care that includes services such as meal preparation, laundry, light housekeeping, grocery shopping, running errands, transportation, medication reminders, grooming, live-in service and respite care. In addition, we provide personal care services such as bathing, grooming, hygiene, toileting/incontinence, and feeding/special diet assistance.  

How do you hire Comfort Keepers?

Rest assured that all of our caregivers have been carefully screened and trained. Each of them needed to undergo rigorous national and local criminal background checks, DMV, and personal and professional reference checks.  All of our care providers are bonded and insured.

How much home care services cost?

Since each of our offices is independently owned, please contact your local office to see the rates for your area.

Are services available at all times?

Our services are available on weekdays, weekends and holidays, 24 hours a day, 7 days a week.

Can you provide services on short notice?

At Comfort Keepers Orchard Park we understand that sometimes unexpected situations occur and home care services are needed in a hurry. Therefore, we are ready to provide our services on short notice.

Do you provide services to those in nursing homes or assisted living communities?

Sometimes seniors in nursing homes and assisted living communities require a higher level of care. Our caregivers can provide services to those who desire additional attention and support.

Is there a written plan of care for each client?

We provide personalized care plans that are tailored to meet the specific needs of the client. We review them with the client and their family at least every six months to make sure that everything is in order, and change them if needed.

Will the same Comfort Keeper deliver care all the time?  

Based on the client’s needs, preferences, schedule, and personality we will select the best fit for them.  Our care coordinator will arrange an introduction between the client and their caregiver and go over the care plan during that meeting to ensure understanding of home care services to be provided.

What if my Comfort Keeper is ill or on vacation?

In cases when a caregiver is unable to deliver home care services, another care provider will step in. Of course, our care coordinator will introduce the new caregiver and make sure that services are provided as expected.

What are ADLs and IADLs?

Activities of Daily Living (ADLs) are common tasks seniors perform every day, such as bathing, dressing, eating, mobility, and toileting. On the other hand, Instrumental Activities of Daily Living (IADLs) are tasks that are less basic, but still important to ensuring one’s quality of life such as shopping, paying bills and household chores.

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