Home Care Services – Frequently Asked Questions
Answers to common questions from families in Tustin, Irvine, Santa Ana, and surrounding areas.
General Questions
Q: How is my Comfort Keeper assigned?
A: During the initial conversation and in-home consultation, our Client Care Coordinator will assess your loved one’s care needs and preferences. We use this information to match you with a caregiver who best fits your personality, routine, and care requirements. An introduction meeting is then arranged with the caregiver, client, and coordinator to review the customized Plan of Care and ensure everyone is aligned before services begin.
Q: What if my Comfort Keeper is sick or on vacation?
A: Comfort Keepers of Tustin has a dedicated team of caregivers to ensure your care is never interrupted. If your regular caregiver is unavailable, our Client Care Coordinator will assign a qualified replacement and notify you in advance. The coordinator will also personally introduce the interim caregiver and review your Plan of Care with them before their first visit.
In-Home Care
Q: What does in-home care include?
A: In-home care provides non-medical support such as assistance with bathing, dressing, grooming, meal preparation, light housekeeping, companionship, and mobility. It’s ideal for seniors who wish to stay independent at home while receiving help with daily tasks.
Q: How do I know if in-home care is right for my loved one?
A: If your loved one has trouble managing household chores, personal hygiene, or experiences loneliness or forgetfulness, in-home care can be a great solution. We provide complimentary consultations to help determine the right level of care.
Q: Is care available on weekends or evenings?
A: Yes. Comfort Keepers of Tustin offers flexible care schedules, including evenings, weekends, holidays, and 24-hour care based on your family's needs.
Personal Care
Q: What personal care services do you offer?
A: Personal care includes sensitive, respectful assistance with bathing, dressing, toileting, grooming, and mobility support. This type of care helps maintain your loved one’s health and dignity in the comfort of their own home.
Q: Are caregivers trained to assist with mobility or fall risks?
A: Yes. Our caregivers are trained to support safe mobility, including transferring, walking assistance, and identifying fall hazards in the home.
Q: Can I request a caregiver of a specific gender for personal care?
A: Yes. We understand how important comfort and privacy are, and we’ll do our best to honor gender and personality preferences when assigning a caregiver.
Alzheimer’s & Dementia Care
Q: What does dementia care involve?
A: Our dementia and Alzheimer’s care is designed to provide structure, routine, and familiarity. Caregivers offer safety monitoring, memory-stimulating activities, and help with daily tasks, all with compassion and patience.
Q: Can someone with dementia remain at home safely?
A: Yes. Many seniors with memory loss can continue living safely at home with consistent care. We help reduce confusion, promote engagement, and create a secure home environment.
Q: Will the same caregiver visit each time?
A: We work hard to provide consistency and match clients with a dedicated caregiver. If the match is successful, the caregiver will remain with the client to build trust and comfort.
Transportation Services
Q: What types of appointments do you help with?
A: We provide transportation for medical appointments, physical therapy, grocery shopping, senior centers, religious services, and other errands throughout Tustin and the surrounding communities.
Q: Do caregivers stay with clients during appointments?
A: Yes. Caregivers can accompany your loved one into the office, wait during the visit, take notes if needed, and assist with follow-up instructions or transportation home.
Q: How do you ensure safe travel for seniors?
A: All caregivers are trained and insured to provide safe transportation. We offer door-to-door assistance and help clients in and out of the vehicle, ensuring safety every step of the way.
Respite Care
Q: What is respite care and who is it for?
A: Respite care provides temporary relief for family caregivers. Whether you need a few hours to recharge or several days away, our trained team will care for your loved one with the same attention and compassion you give every day.
Q: How quickly can respite care be arranged?
A: In most cases, we can begin services within 24 to 48 hours after your consultation. For urgent needs, we do our best to provide same-day support.
Q: Do you provide overnight respite care?
A: Yes. We offer both overnight and 24-hour care to provide family members with peace of mind and uninterrupted rest.
End-of-Life Care
Q: What support do you provide at the end of life?
A: We offer non-medical end-of-life care that includes personal care assistance, companionship, emotional support, and help around the home. Our goal is to provide comfort and dignity for your loved one during this time.
Q: Do you work alongside hospice providers?
A: Yes. Our caregivers often work hand-in-hand with hospice teams to provide comprehensive care and ensure your loved one’s needs are met with respect and compassion.
Q: Do you offer support for the family as well?
A: Absolutely. We understand the emotional toll this stage can take, and we support families through companionship, respite, and help managing household responsibilities.
Get Personalized Home Care in Tustin, CA
At Comfort Keepers of Tustin, we believe every senior deserves quality care tailored to their unique needs and preferences. Whether you need support for a few hours a week or full-time care, we’re here to help.
Call Us Today! (714) 386-1926 or request your free in-home consultation online to get started.
We proudly serve seniors and families in Tustin, Santa Ana, Irvine, and nearby Orange County communities.
