Meet Our Comfort Keepers®
Our team is uniquely qualified and ready to help
Nestled in the heart of the Gold Coast, our office takes pride in the extensive recruitment and retention program we offer. Before joining the Chicago team, our senior care providers must pass three interviews, two background checks, and complete all coursework with a grade of 80% or higher. Team members are also given continuing education in topics such as CPR, Alzheimer’s disease, physical fitness for senior citizens, and much more.
Our support staff is available 24/7 to handle urgent needs. We strive for 100% client satisfaction by conducting in-person supervisory visits, check in calls to clients, caregivers, and family members, and by monitoring client satisfaction via Home Care Pulse, an unbiased, quality assurance organization. All Comfort Keepers’ caregivers are bonded, insured and covered by workers' compensation insurance to protect our clients and their families.
Comfort Keepers Chicago was named as the Provider of Choice by Home Care Pulse, the leading quality assurance firm for in-home senior care. Take a look below to learn about the unique qualifications of our in home care providers (our team is always growing so not every in home senior care provider is listed).
Itay Shalev, J.D
Owner and General Manager
Itay's passion for eldercare developed as a young man. During his summer vacations Itay spent months caring for his elderly uncle; preparing meals, escorting him on walks, and providing companionship that helped him feel connected and valued.
As a psychology student Itay participated in clinical work that helped to connect under-served seniors with community resources which improved their nutrition, health, and overall quality of life. After seeing the growing need for reliable and trustworthy care, he decided to invest his energy into providing long term solutions for seniors and persons with disabilities, assuring they could remain comfortable and independent in their own homes. In 2010 Itay opened Comfort Keepers Chicago and joined a network of over 700 home care offices serving the senior population.
As an owner, Itay understands that each client’s unique situation requires customized and flexible solutions. He is directly involved in every step of the process, from initial client assessments to on-going supervisory visits. Itay is a Juris Doctor and holds a bachelor’s degree in Psychology and Romance languages from the University of North Carolina.
Itay is fluent in Italian, Hebrew, and knows his way around the Hindi language (mostly relating to food and cooking). Itay is a proud father of two, Avi and Jai. In his free time he enjoys spending quality time with his wife and sons, volunteering at his local food bank, cooking delicious Mediterranean foods (along with the occasional stone-fire pizza), and playing tennis.
Jaspreet Bindra, J.D
Director of Business Development and HR
Prior to joining Comfort Keepers, Jaspreet was an attorney and had a career in nonprofit management at Feeding America. Jaspreet has her Bachelor of Arts in Political Science from University of North Carolina at Chapel Hill and a Law degree from North Carolina Central University.
Jaspreet joined Comfort Keepers in 2016 and in her role she directs new business development and HR (recruiting, training and developing our care team). She's passionate about providing the best care for seniors in her community and looks for meaningful relationships with peers, clients and caregivers alike! Jaspreet is married to Itay Shalev and has two sons, Avi (age 6) and Jai (age 4).
Client Services Director
Erica has worked with the senior population in an assisted living setting for ten years. The past six years she has worked as a Memory Care Director, and loved it. Working with people living with Alzheimer’s Disease and dementia has truly changed her life.
Outside of work, she enjoys reading, collecting screenplays, writing, and kayaking. She also loves spending time with her dog, Blarney Killarney.
Erica is a huge advocate for helping people thrive no matter the circumstances. She loves working with families and their loved ones to provide the best quality of care. The mission statement of Comfort Keepers is something she truly believes, and she is delighted at the opportunity to continue to spread that mission.
Nicole was born and raised in Chicago. She worked in retail management for over 18 years where she held every role imaginable. During four and a half years at Gap Inc/Old Navy, Nciole discovered a passion for Operations and Human Resources.
Aside from her trio of cats, Nicole has a love of fashion, sewing, painting, plants, and video games.During her time with Comfort Keeper’s, Nicole is excited to put her well-honed scheduling skills to good use and observe the impact a single person can have on the life of another.
Before joining the Comfort Keepers team, Susan Quaintance served 7 years at the Center for Life and Learning, an educational outreach program for older adults sponsored by Fourth Presbyterian Church. Before that, she taught English and theology for 23 years at St. Scholastica Academy in Rogers Park.
After seeing the powerful effects of hospice through caring for both her parents at the end of their lives, she was a volunteer for Rainbow Hospice for almost ten years.
She is a member of the Benedictine Sisters of Chicago and loves reading just about anything, walking by any body of water she can find, and laughing.
Susan has worked as a healthcare coordinator for over 10 years. After many dedicated years working as a Practice Manager, Susan was inspired to take on a new role as a direct care provider. Known for her cheery disposition, Susan excels on companion cases. She is an excellent cook, maintains a clean and inviting home environment, and is able to assist with scheduling doctors’ appointments, outings, and trips to the grocery store like a true pro.
Chosen from 140 nominees, Jamie was named one of the 6 Kristina Butler Comfort Keepers of the Year in June of 2022. Jamie has worked in the medical field for over seven years and is a certified Medical Assistant and Phlebotomy Technician. Jamie has a natural gift for caring for others. When reflecting on her volunteer service at an adult foster home, her former supervisor stated, "Ms. Lewis has a huge heart and is always willing to learn. She gives her all to those in her care." Jamie has special skills in providing nutritional meal preparation, companionship, cleaning, and providing personal care.
As a graduate of the University of Perpetual Help-Philippines Nursing program, Raquel has many years of experience assisting clients with medication reminders, personal care, grooming assistance, and many other aspects of eldercare. Raquel consistently receives high marks from her clients. She is regarded as dependable, dedicated, and adaptive to the needs of her clients.
Certified Home Health Aide
Nominee for Comfort Keeper of the Year for 2013, Vincent is one of those rare, perceptive, and joyful people who instantly puts people at ease. As a caregiver, Vince has the determination, good nature, and compassion that allows him not to label each day as “good” or “bad” but rather to simply observe and embrace each day as a unique experience: an experience worth cherishing. His smile, warmth, and compassion are infectious. Vince is a Certified Home Health Aide.
An at-home caregiver since 1989, Luella values her long-term relationships with both clients and staff. She excels at treating those in her care as family, and making sure that they are always feeling and looking good. Luella says that she has learned the most from her clients with Parkinson’s Disease. She also has significant experience dealing with individuals with various forms of dementia.
Janice has been part of the Comfort Keeper’s family since 2018. Her favorite thing about being a caregiver is the many lessons she has been taught by the many clients she has serviced. With their help, she says she has learned to really listen with, both, her ears and her heart. Janice’s experience includes caring for clients with diabetes and dementia.
Margaret has been a professional caregiver for over five years and especially enjoys the variety of people she has met. The experience of all the differences- in temperament, permanently and situational, have enriched her life. Consistently going above and beyond to ensure that her clients’ needs are met is something that Margaret is known for.