Our Care Team in Toledo, OH
At Comfort Keepers of Toledo, OH, our care team is dedicated to making every interaction warm, supportive, and reassuring, starting from the very first phone call. We understand that choosing in-home care for a loved one is a significant decision, which is why our experienced team takes time to listen, guide, and provide clarity at every step.
Meet the Caring Professionals Behind Our Service
Client Care Coordinators
Our coordinators are often the first voices you hear when reaching out to Comfort Keepers. They take the time to understand your needs, answer questions, and schedule in-home assessments. With deep knowledge of care planning and local resources, they help families find the right level of support quickly and compassionately.
Care Consultants & Assessment Specialists
Before care begins, our consultants visit your loved one’s home to perform a personalized assessment. They evaluate safety, daily routines, health considerations, and preferences to build a fully customized care plan designed to enhance independence and quality of life.
Professional Caregivers (Our Comfort Keepers)
Our caregivers are the heart of what we do. Each member of our team is carefully selected, thoroughly trained, and dedicated to providing uplifting, relationship-based care. They assist with daily activities such as personal care, meal preparation, companionship, mobility support, and dementia care—always with respect, dignity, and compassion.
Scheduling & Support Staff
Behind the scenes, our scheduling and administrative staff ensure that your care experience is smooth and reliable. From coordinating shifts to adjusting schedules in response to changing needs, they work tirelessly to provide consistency and peace of mind for families.
What Makes Our Team Different?
- Local Expertise: Proudly serving Toledo and nearby communities with a deep understanding of local needs.
- Consistent Communication: We keep families updated and involved throughout the care journey.
- Rigorous Training: All caregivers undergo extensive training and receive ongoing education.
- Compassion First: We hire based on empathy and integrity, ensuring genuine connection and uplifting moments of joy.
Here, When You Need Us
The Comfort Keepers Toledo care team is here to support you from the moment you reach out. Whether you're exploring care options or ready to begin services, we’ll guide you with honesty, warmth, and expert insight.
Contact us today to speak with a member of our care team and learn how we can help your loved one live safely and happily at home.
Butch Irwin
Owner
With over 28 years of experience at a national respiratory company, Butch witnessed the deep need for in-home support while transitioning patients from sub-acute care to home, often on ventilators. The impact of helping patients regain comfort and independence left a lasting impression and ignited his desire to serve in a more ongoing, personal way.
That vision led him to open Comfort Keepers®—a place where compassionate, non-medical care truly elevates the human spirit. Today, Butch combines clinical insight with heartfelt leadership, working alongside his daughter Niki to support families across Southern Michigan and Northwest Ohio.
Outside of work, Butch enjoys weekends with his wife of over 40 years, their six children, and thirteen grandchildren.
Niki Irwin
Co-Owner/General Manager
Niki’s passion for caregiving began with a role assisting a quadriplegic business owner—providing both personal care and business support. That experience revealed her true calling: helping people live with dignity and joy at home. When her father invited her to help launch Comfort Keepers® in Southern Michigan, she knew it was the perfect fit.
Today, Niki co-owns and operates the business with a focus on compassionate care, innovation, and building a team that feels like family. For her, Comfort Keepers® is more than a career—it’s a purpose rooted in love and legacy.
Outside of work, she stays busy cheering on her two very active sons in their many sports and activities.
Jamie Irwin
Community Liaison
With a strong background in sales, customer service, and relationship-building, Jamie Irwin brings vibrant energy and heartfelt compassion to her role as Community Liaison. Her ability to connect with others, paired with over a decade of professional experience across industries, makes her a natural at fostering community partnerships and building trust with families seeking in-home care.
Jamie’s enthusiasm, warmth, and open communication style make her an approachable and trusted resource in the community. Whether she’s coordinating outreach efforts or supporting families through their care journey, Jamie is passionate about making meaningful connections that reflect Comfort Keepers®’ mission to elevate the human spirit.
Outside of work, Jamie is a proud mom of five amazing children and enjoys spending quality time with her family and friends —bringing the same positivity and devotion to every part of her life.
Rose Laughlin
Care Coordinator
With over a decade of hands-on experience as an in-home caregiver from 2010 to 2023, Rose brings a deep understanding of the caregiving journey to her role as Care Coordinator. Her firsthand knowledge of the challenges and rewards of care allows her to connect with both clients and caregivers on a meaningful level.
Rose is known for her compassionate approach, attention to detail, and commitment to ensuring each client receives the highest standard of support. Her diverse skill set and dedication to service make her an invaluable part of the Comfort Keepers® team.
Outside of work, Rose enjoys life as a proud mother of two, balancing her family life with a heartfelt commitment to enhancing the lives of others.
Jessica Hersha
Care Coordinator
With over a decade of experience in the home care field, Jessica Hersha brings heart, dedication, and deep knowledge to her role as Care Coordinator. Her passion for helping others has made a lasting impact on the lives of clients and families, and she takes great pride in creating care plans that are both compassionate and personalized.
Jessica is proud to be part of Comfort Keepers®, a company that aligns with her values and the deep fulfillment she finds in this work.
Outside the office, she enjoys quality time with her amazing husband, their four children, and their beloved dog, Luna—along with plenty of laughter shared with family and friends.
Interested in joining the Comfort Keepers Toledo care team?
We offer competitive compensation, a highly flexible work schedule, and opportunities to impact someone’s life in a meaningful and fulfilling way. Whether you’re looking for a part-time job senior care job or the start of a new career, we’d love to hear from you.
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