Testimonials

In Dec '24, my 82-year-old Aunt was discharged from a month-long hospital stay where we almost lost her. She’s gotten by alone in her house for years and wasn’t open to alternative living arrangements. Yet she couldn’t remain alone in her fragile state.

Knowing she needed round-the-clock care and not being able to relocate myself, I began an in-depth search for help. Comfort Keepers was the clear winner: professional process, clear procedures, 24/7 availability, and costs in-line with the competition.

We started with full-time care. My aunt was bedridden, not particularly responsive, and unsure of her surroundings. Every professional from Comfort Keepers impressed me: can-do attitude, calmness in the face of uncertainty, willingness to take a night shift, unwavering. Above all, each professional treated my aunt sweetly, with compassion and respect. They offered her true friendship, kept her company, encouraged her to eat, take her medication, walk when she felt up to it, to sleep if that’s what she needed. Tirelessly, this rotating staff of angels brought my aunt back to life from her soul out.

I’d also like to address how professional and proactive the business side of Comfort Keepers has been. Clear communication, in writing, from beginning to end. Rates (which are literally identical to the competition), scope of care, emergency procedures, and reporting methodology have been met and followed to the Tee. If a Comfort Keeper has a last-minute emergency, I’m notified right away. Never once has Mary been left alone to worry what was happening. It’s as if Comfort Keepers not only cares for my aunt but cares for me, too. Billing is timely and to the penny of what I calculated. Every call or text I’ve sent has been answered immediately. I have never once, not one time, ended a communication with confusion or irritation or disappointment. Not once. I have learned from my experience that I can fully trust everyone at Comfort Keepers: the director, the weekend and after-hours management, and the caregivers in the field.

And finally, the friendship these saints have freely offered my aunt has brought not just her health back, but her soul, too. Having lived alone as long as she has, she didn’t realize how lonely she’d gotten. One caregiver brought my aunt a Valentine’s Day surprise. Another visited her in the hospital just as a friend. A few have called me – with permission – directly to address specific health concerns. From my vantage point, I have my Aunt back again. Her personality is front and center, and she has set some goals for this year and next. Back in December I would have dubbed that “unrealistic”. Thanks to Comfort Keepers I was able to step down my aunt’s care from 24 hours, to 12, to five a day. Their flexibility has made working with them so easy, and in turn easier for me to tend to my aunt's needs. What a gift! Thank you, Comfort Keepers!