Meet Our Care Team
Supporting Quality Care with Compassion and Dedication
At Comfort Keepers of Sterling, VA, our office-based care team is vital in delivering exceptional home care services to our community. Behind every successful care experience is a dedicated group of professionals working diligently to coordinate, support, and enhance the lives of seniors and their families.
Who We Are
Our care team comprises experienced professionals in administration, client services, operations, and care coordination. Each member brings a unique background and a shared commitment to improving the quality of life for those we serve. From the initial call to ongoing service support, our team ensures that every interaction is handled with warmth, respect, and attention to detail.
What We Do
- Client Coordination: We work closely with families to assess care needs and develop customized care plans that reflect each client’s preferences, goals, and lifestyle.
- Service Management: Our team manages scheduling, monitors service quality, and ensures smooth communication between clients and our in-home care professionals.
- Community Engagement: To stay connected and informed, we maintain strong relationships with local healthcare providers, senior services, and community organizations.
- Support & Guidance: Whether you're exploring care for a loved one or navigating a transition in care, our team is here to provide thoughtful support every step.
Our Commitment
We believe that the heart of home care begins with strong leadership, clear communication, and a true passion for serving others. Our care team is dedicated to creating a seamless, reassuring experience for every family we work with, ensuring comfort, dignity, and peace of mind, which are always top priorities. Contact us today to learn more about how we can help.
Nick Bryan
Owner
Nick's extensive experience in business development and management brought him to a leadership position at Comfort Keepers in the Fairfax area and its surrounding communities. He brings diverse interests in strategic planning and operational growth to his business.
Jenna Queen
Director of Human Resources
Jenna is responsible for directing and overseeing all HR functions for the office. Graduating University of Buffalo with a BS in Health and Human Services, she swiftly began her career in the field. First starting as a Move in Coordinator and then business office manager for a senior living community, she now finds a home at Comfort Keepers! When not in the office, Jenna enjoys spending time with her new, growing family that includes a loving husband and a delightful daughter. She also enjoys traveling, working out, and playing sports.
Words of wisdom from Jenna:
“Do the right thing even when no one else is looking!”
Kim Harrington
Billing & Payroll
Our clients know they don’t have to stress with a caregiver by their side, but they can have peace of mind knowing Kim will also be there to properly and accurately bill their services. Our caregivers know that they will be fairly compensated for all the work they do as well. No stranger to helping seniors, Kim previously worked as an Activity Director at an Assisted Living Community, as well as a Care Manager for those with developmental disabilities. Now she happily joins her twin sister to be part of our team of home care heroes!
Words of wisdom from Kim:
“Always do what’s right, even when no one is looking.”
Michele McNeil
Lead Scheduler
Michele’s role is to face each day’s new challenges when it comes to scheduling care visits for our clients. Her journey with Comfort Keepers began when she was supporting her grandmothers in nursing facilities. There, she learned about in home caregivers and how people can support seniors and help them foster their independence.
When she isn’t assisting our clients and caregivers, Michele enjoys spending time with her loved ones as much as possible. She is currently learning a lot about home renovation work, a result of her pursuit to always provide those she cares for a home they can grow and remain in.
Words of wisdom from Michele:
“Remember to often reflect on the simple things we take for granted every day.”
Joan Russell
Scheduler
Joan is our on-call weekend warrior, responsible for properly matching caregivers to clients and scheduling their visits. Prior to pursuing a career at Comfort Keepers, she earned a BA in Business Administration and Finance from Howard University in 1993 and enjoyed a highly distinguished career within the finance industry. Later, she earned her Master of Science and Human Resource Management from the University of Maryland in 2005.
Joan joined the Comfort Keepers team to further support her passion for helping others, as well as her desire to better understand and explore the needs of seniors. When she isn’t in the office, she enjoys traveling and spending time with her parents, family, and friends.
Words of wisdom from Joan:
“The happiest of people don’t have the best of everything, they just make the best of everything”
Adrianna Outlaw
Bookkeeper
Adrianna is our new Bookkeeper and is responsible to making sure clients are accurately billed. She became interested in Comfort Keepers due to its small knit environment, and the ability to have a great work-life balance. Before working for our agency, Adrianna gained experience helping seniors by working at an assisted living community. When relaxing at home, she enjoys spending time with her children (she is an avid volunteer at their school), adventuring to new places, and doing fun DIY projects to her home. Adrianna truly has a passion for helping people in any way she can.
Words of wisdom from Adrianna:
“Kindness costs nothing, but means everything. Always use it.”
Interested in joining the Comfort Keepers Sterling care team?
We offer competitive compensation, a highly flexible work schedule, and opportunities to impact someone’s life in a meaningful and fulfilling way. Whether you’re looking for a part-time job senior care job or the start of a new career, we’d love to hear from you.
Browse Jobs
