About Our In Home Health Care Services & Agency
Trusted in Homes Throughout Springfield PA and communities in Montgomery, Chester, Philadelphia and Delaware County, PA
After being a caregiver for both his mother and father in law, Clark Bongaardt, Esquire and his wife, Sallie saw a significant need for quality home health care services in Delaware County and Montgomery County, PA.
While they may have a wealth of knowledge today, this wasn’t always the case for Clark and Sallie. When first navigating the world of home health care services, they didn’t know where to go, what to ask, how to solve their loved one’s ongoing health issues, or who they could turn to when they needed help. After experiencing the industry and its problems firsthand, they decided to start their Comfort Keepers® journey.
Since the Springfield office opened in 2002, Clark and Sallie have been on site every day using their experience in the industry to to answer questions, provide elder care solutions, and act as senior care consultants in Audubon, East Norriton, Fort Washington, and towns in Montgomery, Chester, and Delaware County, PA.
Changing The Way We Look At In Home Care
The Bongaardts were acutely aware of the lack of oversight, communication and customer service in the senior care industry when they started Comfort Keepers®. Over the years they have used their own experience to improve the industry standards and enhance the customer’s experience.
To address the lack of oversight, the Bongaardts committed to having quality assurance visits and a Registered Nurse on staff to supervise the caregivers. Having personally experienced caregivers who lacked training or supervision, the Bongaardts have invested in the materials and staff needed to have hands on training at the Comfort Keepers® office. These investments are to make sure caregivers are safely transferring our clients and providing quality home health care services.
In addition to the quality assurance visits, and hands on training provided, the Bongaardts have added additional administrative staff to perform in-home quality assurance reviews, as well as, hired an outside third party organization Home Care Pulse to survey the clients at random.
Home Care Pulse is a national company that compiles data from all customers and then compares Comfort Keepers® to the benchmarks.
Our Home Care Pulse Awards:
- Home Care Pulse named Comfort Keepers Springfield and King of Prussia Best of Home Care and Employer of Choice in 2013, 2014, 2015, and 2016. The only home care agency in the area they serve with both Provider and Employer of Choice all four years.
- In 2016 Comfort Keepers Springfield/KOP was named Home Care Pulse Leader in Excellence. Only 4.2% of all agencies surveyed nationwide receive this prestigious award.
Communication Is Key
When Comfort Keepers® first opened its doors, Clark and Sallie knew that one of the most important areas they would have to cover was communication with clients and their families. They knew that problems can quickly arise without excellent communication, having experienced caregivers who were late to their loved one’s home or never showed up at all and being unable to contact the agency when this and other issues arose.
Clark and Sallie were determined to have the best communication policies, not only making sure seniors and their families would know when a caregiver will late or unavailable, but by closely monitoring seniors health and keeping their family up to date on any changes. Often adult children do not live with their loved one and might not know that senior has not eaten, is losing weight, or if their memory is worsening. Sallie committed to putting together a Care Management Team that would coordinate care for Comfort Keepers® clients. Our caregiver mentors and coordination team members contact families regularly to update on health care needs and changes.
Clark Bongaardt described it best when he said “We chose to open a Comfort Keepers®because its mission is to treat every client as member of our own family.” “Sallie and I were born and raised in this area, we raised our own children here that mean that this is our community, our family and so we shall treat all our clients as if they were our own mother or father.” To learn about our office staff click HERE.
Comfort Keepers Mission and our Mission
Our mission is to provide our clients with the highest level of quality of life that is achievable. We treat each of our clients with the respect and dignity they deserve, as though we were caring for a member of our own family.
All of the extraordinary individuals who deliver our unique brand of home health care services (We call them Comfort Keepers®.) are carefully selected, screened, and trained to provide professional, compassionate care. Feel free to ask us about our hiring and orientation process as well as our ongoing training and evaluations!
Interactive Caregiving™ is based on four primary pillars, which Comfort Keepers® employ to care for, engage, and interact with our clients. Interactive Caregiving™ is an important part of our live in home care in Plymouth Meeting and other towns in Montgomery, Chester or Delaware County, as well as, every day during our hourly senior care at home services in Audubon, Flourtown or Ridley Park, PA.
- An active senior mind promotes independence, better mental and physical health, happiness, and a longer life.
- A physically active senior maintains strength and independence, lessening or delaying the effects of aging.
- A well-nourished senior is more energetic, both physically and mentally.
- A safe senior lives in an environment that reduces the likelihood of accidents and promotes timely response when illness or accidents occur.
If you would like to learn more about our commitment to exceptional home health care services, what it takes to become a Comfort Keepers® caregiver, or would like to schedule a free in home consultation, please contact us online or call us at (610) 563-2968. Our operators are available 24/7 to answer any questions you may have and begin helping your loved one write the next chapter in their life story.