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Cynthia has a natural instinct for understanding what clients need and want. Her ability to engage allows her to read the needs of the client and the family and at the same time make both feel understood and comfortable. This is especially difficult when hospice is involved but again Cynthia is there meeting those needs. D was one of Cynthia's recent clients. D suffered from Alzheimer's syndrome. He lived in a facility, which he rarely left. During the hours of care, Cynthia discovered D's coin collection. D told her of his interest in coins and, after her shift ended, Cynthia found a close-by coin shop a few blocks from the facility. Before long, D and Cynthia began a series of visits to the coin shop, pushing D in his chair the four blocks up the hill, to talk to the shop owner and examine the coins. D enjoyed the outings and became involved and alert during these visits to talk about the coins he had collected for so many years.
Cynthia treats all of her clients and their family members as though they are members of her own family. She explains that her goal is to take care of my clients as though they were my Grandma, and I think to myself how I would want a caregiver to treat her.
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