Hilliard, Ohio Comfort Keepers^®

At Comfort Keepers, nothing is more important than helping people live full, independent and dignified lives within the comfort of their own homes. Comfort Keepers is dedicated to providing in-home care that enriches our clients' lives and helps them maintain the highest possible level of independent living.

Comfort Keepers provide you or a loved one in-home assistance that may include:

• Companionship
• Meal preparation
• Light housekeeping
• Medication reminders
• Bathing and toileting
• Dementia care
• In-home safety technology       

 The Comfort Keepers Advantage

Hiring Quality, Compassionate Comfort Keepers 

• Our caregivers are special.  We call them Comfort Keepers.
• We provide selectively recruited, thoroughly trained Comfort Keepers.
• Candidates go through three interviews with the final interview and hiring decision made by the owner.  On average, only 1 out of 20 applicants are hired.
• When hiring, one of our most important criteria for hiring is to hire the right qualities rather than specific experience or training.  "It's difficult to train a porcupine to be a teddy bear."
• Comfort Keepers are fully managed, trained, supervised, evaluated and recognized through our Comfort Keeper of the Quarter and Comfort Keeper of the Year awards.

For your Protection

• Comfort Keepers' utilizes the gold standard when conducting criminal record checks on all of our potential new employees.  Comfort Keepers has a "zero tolerance" policy for all misdemeanor and felony convictions.
• Background checks consist of:
  • Social Security Trace to confirm a match between the caregiver's name(s), social security number and residences.
  • In-person County Criminal check for a minimum of the last seven years in each county of residence run on all names, aliases and aka's found through the Social Security Trace.
  • National Criminal Database search including Sex Offender, Abuse and Violent Offender registries for all names found on Social Security trace.
  • Motor Vehicle Driving record for all states of residence for the last three years.
  • Bureau of Criminal Investigation fingerprinting.
  • Annual Re-certification for notification of offenses occurring after hire.
• All our staff are employees of Comfort Keepers.  They are not independent contractors.  We take responsibility for the following so our clients are not held responsible as an employer:
  • Bonding and Liability insurance for your protection.
  • Worker's Compensation Insurance so an injury that might occur in a client's home will not place the client in financial jeopardy.
  • Payment of all payroll taxes, i.e. FICA, Medicare, income, unemployment, and the like with all federal, state and local taxing authorities so clients will not have to bear this legal responsibility.
  • Managing the client and caregiver relationship, including assignments, scheduling, supervision and training.
• Comfort Keepers are carefully matched and assigned by the Client Care Coordinator based on personality, needs of the client, skills, and experience of the Comfort Keeper.

Highly Trained Comfort Keepers

• No matter the experience level, all Comfort Keepers go through the Comfort Keepers' training so they are trained the Comfort Keepers' way.
• Comfort Keepers receive between 35 hours of training their first year and 20 hours a year there after.  Certification is obtained through written and verbal testing and skills demonstrations.
• Modules of training include: HIPPA & Privacy Practices, Home Safety, Wheelchair/Transfers, Infection Control, Managing Medication, Fall Prevention, Elder Abuse, Hearing Loss, Alzheimer's, Personal Hygiene Care, Interactive Caregiving, Homemaking, Nutrition, and Diseases Associated with Aging.
• Comfort Keepers unique "Circle of Life" training- understanding the psychology of aging.
• Monthly newsletters and disease specific training.

Caregiver Retention

• The average Comfort Keepers length of employment is two years.  Industry average is less than one year.
• 80% of our Comfort Keepers have been employed with us for over two years.
• According to employee survey results our caregivers:
  • Are proud to be Comfort Keepers  
  • Would recommend Comfort Keepers as a place to work
  • Feel Comfort Keepers is well managed
  • Are highly satisfied and enjoy their work very much

Comfort Keepers Healthcare Service Technology

• Comfort Keepers utilizes a scheduling program that allows us to carefully match our Comfort Keepers with the client's specific needs and personality.
• Safety is a primary concern for everyone.  Comfort Keepers "Safety Choice" program can provide you with monitoring devices that provide continuous coverage and peace-of-mind no matter what time of day.

Keeping our Clients involved through Interactive Caregivng^TM

• Comfort Keepers encourage client interaction and participation in order to maintain our client's independence and dignity.
• One of the biggest fears of the elderly is change and loss of independence.  Maintaining the client's dignity and respect by involving them heightens their level of confidence and allows them to maintain "control" over their environment.
• Interactive Caregiving^TM increases their need to feel useful and important.
• Creating an engaging and stimulating environment between the client and their Comfort Keeper.
• Studies have shown, keeping seniors mentally and emotionally engaged in everyday life is as, if not more important than their physical care.  Although physical ability is very important...there is a connection between physical and mental/emotional well-being.
• A positive, active, and engaged senior enjoys a better quality of life and state of well-being.

Client Satisfaction

• We still provide care to several of our first clients we started with over 10 years ago.
• On average, we care for our clients for two to three years.
• We provide consistency of Comfort Keepers with clients to help build the bond between the two.
• Client Satisfaction Surveys are conducted twice a year.  Over the past three years, 96% of our clients would recommend Comfort Keepers.

Comfort Keepers Guarantee

• Comfort Keepers provides a commitment and guarantee to our clients and their families 100% shift coverage.

Established Agency with over 10 Years Experience

• Well established community reputation for quality care.
• We have created a detailed "Referral Source Guide" to help assist loved ones struggling to find answers and solutions to aging issues.
• Member of: Better Business Bureau, Certified Senior Advisors, National Private Duty Association, Franklin County Task Force on Aging, Lions Club International.
• Owner is former two year term representative of the National Comfort Keepers Advisory Committee.

Hands on Business Philosophy

• Comfort Keepers Management has over 20 years of direct client care experience allowing knowledge and experiences to assist our Comfort Keepers to better handle client situations they may encounter.
• We are always available- our phones are answered 24 hours a day, 7 days a week.
• In-Home Assessments are conducted by the owner
• Owners know each and every client and Comfort Keeper.
• Clients have direct access to management with concerns or questions.

Communities Served:  Briggsdale, Brown Township, Columbus (southwest), Franklin Township, Hilliard, Hilltop, Lincoln Village, New Rome, Norwich Township, Obetz, Prairie Township, San Margherita, Valleyview.

Location

Email: swcolumbus@comfortkeepers.com