Phenix City, AL
At Comfort Keepers®, nothing is more important than helping people live full, independent and dignified lives within the comfort of their own homes. Comfort Keepers is dedicated to providing in-home care that enriches our clients' lives and helps them maintain the highest possible level of independent living.
Comfort Keepers Mission
Our mission is to improve every life we touch with our services by compassionate and loving care that families need during trying times. We strive to help seniors maintain an independent lifestyle within the comfort and privacy of their own homes, while relieving the stress felt by family caregivers.
Our Caregivers
Our caregivers are called “Comfort Keepers.” We only hire individuals that have a heart for caregiving. They must pass a thorough screening and interviewing process. Only those who pass this process go on to complete training to become Comfort Keepers. Our Comfort Keepers are bonded, insured, and covered by Workers' Compensation insurance.
Comfort Keepers provide you or a loved one in-home assistance that may include these services:
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Personal Care Services
- Bathing
- Toileting and Incontinence Care
- Hygiene
- Grooming
- Dressing
- Mobility Assistance
- Transferring and Positioning
- Feeding/Special Diet Assistance
- Medication Reminders
- Bathing
-
Companion/Sitter Services
- Meal Preperation
- Laundry
- Light Housekeeping
- Grocery Shopping
- Incidental Transportation
- Dementia Care
- End-of-Life Care
- In-home Safety Technology
- 24-Hour Care
- Respite Care
Frequently Asked Questions
What is home care and how does it differ from home healthcare?
In its truest meaning, home care refers to any type of care (medical or non-medical) that is provided for the client in their home. In recent years, however, there has been a slight shift in terminology. While home care can be used to describe both medical and non-medical care, typically "home care" refers to non-medical care such as companionship/homemaking services and personal care services, while "home healthcare" refers to the provision of skilled nursing care and other care such as speech, physical or occupational therapy.
What services does Comfort Keepers® in Phenix CIty, AL provide?
Comfort Keepers is a personal care provider and a companion/sitter provider. Personal care services include such things as bathing, toileting and incontinence care, hygiene, grooming, dressing, mobility assistance, transferring and positioning, feeding/special diet assistance, and medication reminders. Companionship/sitter services include such things as meal preparation, laundry, light housekeeping, grocery shopping/errands, and incidental transportation. Respite care, Dementia/Alzheimer’s care, and in-home safety technology solutions are also provided.
How are Comfort Keepers® selected?
Each caregiver, special people we call Comfort Keepers, is an employee who is carefully screened and trained before caring for a client. Each must undergo a rigorous process including national and local criminal background checks, DMV checks, drug screening, and personal and professional reference checks. All Comfort Keepers are bonded, insured, and covered by Workers’ Compensation insurance for our clients’ peace-of-mind. We strive to hire the very best caregivers to become Comfort Keepers, because we only hire people we would want caring for a member of our own family.
How much does in-home care cost?
Comfort Keepers is a private pay service. We charge an hourly rate of $16 per hour for companion services and $17 per hour for personal care services. Medicare and Medicaid do not pay for our services. Typically, most major medical health plans also do not pay for our services. Many of our clients have long term care insurance policies that reimburse for our services.
Are services available 24 hours, 7 days a week?
Yes. Services are available for as little as a four hour visit and up to 24 hours, 7 days a week, 365 days a year.
Do you provide services to those in nursing homes or assisted living communities?
Yes. Comfort Keepers can provide companionship or personal care to residents at assisted living communities and nursing homes who may desire additional attention or personalized care.
Is there a written plan of care for each client? Is it modified and if so, how often?
Comfort Keepers develops an individualized and completely confidential Plan of Care for each client. The purpose is to document the type of care services needed and when the client would like to initiate care. Once the client, and family members, and our care coordinator agrees on the Plan of Care, the office staff will use that information to recommend the Comfort Keeper who will be delivering the service, establish the schedule and agree to the monitoring and communication.
Plans of Care are reviewed with the client and family at least every six months. The review is an important process to ensure the client is receiving the appropriate level of care, is pleased with the Comfort Keeper providing the care, and make any changes that are necessary to the Plan of Care.
Will I have the same Comfort Keeper all the time? How will I meet my Comfort Keeper?
During the initial conversation and the in-home visit, the Client Care Coordinator will document the services required and the client's preferences for a Comfort Keeper match. Then, the Client Care Coordinator selects the best caregiver fit for the client and will arrange an introduction between the client, Comfort Keeper, and Coordinator to introduce each member of this new team. During that meeting, all of the involved parties review the Plan of Care to ensure that everyone agrees and understands what services are to be provided.
What if my Comfort Keeper is sick or on vacation?
Each Comfort Keepers office employs a team of caregivers so that your care service will not be interrupted if someone gets sick or goes on vacation. If your Comfort Keeper is unavailable, the Client Care Coordinator will arrange another caregiver and will contact you in advance of the change. The Client Care Coordinator will also introduce the interim caregiver to you and review your Plan of Care with the interim caregiver prior to service. Our goal is to ensure that services are provided as expected. Your safety and security are a top priority.