In-Home Care in East Cincinnati, Ohio

The Comfort Keepers Advantage

Hiring Quality, Compassionate Comfort Keepers

• We provide selectively recruited, thoroughly trained Comfort Keeper caregivers.
• Candidates go through an extensive two interview process and work history verification. All interviews are conducted by the owners. Only 1 out of 10 applicants are hired.
• Comfort Keepers utilizes the gold standard when conducting criminal record checks on all potential new employees. In addition, we require all new Comfort Keepers to undergo a drug test. Finally, Comfort Keepers’ has a “zero tolerance” policy for all misdemeanors and felony convictions and will not offer a position if the individual has anything noted on their record.
• All Comfort Keeper caregivers are bonded and insured, covered by Workers’ Compensation, and all payroll taxes are withheld.
• Comfort Keepers' (#172 Cincinnati-East) caregivers are fully managed, trained, and supervised by our staff of qualified and experienced nurses (RN/LPN).

Highly Trained Comfort Keepers

• Comfort Keepers (#172 Cincinnati-East) employs around 110 caregivers. About 40% of our caregivers are STNAs/CNAs (Certified Nurses Aids).
• No matter the experience level, all Comfort Keeper caregivers go through extensive training which consists of written and verbal testing, and skills demonstrations.
• Comfort Keepers' (#172 Cincinnati-East) caregivers receive around 20-30 hours of training a year. Those caregivers that are certified must go through additional training to maintain their certification.
• Modules of training include: HIPPA & Privacy Practices, Home Safety, Wheelchair/Transfers, Infection Control, Managing Medication, Fall Prevention, Elder Abuse, Hearing Loss, Alzheimer’s and Dementia, Personal Hygiene Care, Interactive Caregiving, Homemaking, Nutrition, and Diseases Associated with Aging.

Caregiver Retention

• Average length of employment is 106 weeks, or over 2 years. Industry average is less than 1 year.
• 65% of our Comfort Keeper (#172 Cincinnati-East) caregivers have been employed with us for over 1 year.
• Caregivers are also recognized for outstanding work through our Caregiver of the Month and Caregiver of the Year awards.

Client Care Process

To ensure that each client receives the quality they deserve, we have designed a team approach that involves a six step quality check process. This process guarantees the highest quality of care for the clients, and helps Comfort Keepers identify any changes that may take place with each client’s needs.

1. Initial phone contact with family member or client.
2. In-Home visit conducted by Registered Nurse (RN)/owner helps Comfort Keepers meet the client’s needs. This is accomplished through a comprehensive assessment of the client’s environment, medical condition, and home safety. The result is a customized plan of care designed to meet each of the client’s needs.
3. Introduction of Comfort Keeper caregiver.
4. Call placed to client after the first shift.
5. Friendly visit within the first month.
6. Quarterly re-assessments and supervisory visits.

Comfort Keepers Healthcare Service Technology

• Comfort Keepers (#172 Cincinnati-East) utilizes two scheduling software programs that allow us to carefully match our Comfort Keeper caregivers with the client’s specific needs and personality. In addition, we are notified via email and text message if a caregiver does not clock in to an assignment. This enables us to be proactive in making sure that each shift is covered.
• Safety is a primary concern for everyone. Comfort Keepers Safety Choice Program can provide you, or your loved one, with monitoring devices that offer continuous coverage and peace-of-mind no matter what time of day.

Keeping our Client involved through Interactive Caregiving

• Comfort Keepers encourage client interaction and participation in order to maintain our client’s independence and dignity.
• One of the biggest fears of the elderly is loss of independence. Preserving the client’s dignity and respect by involving them heightens their level of confidence and allows them to sustain “control” over their environment.
• Interactive Caregiving increases their need to feel useful and important. Thus, creating a happy and productive home health experience.
• Creating an engaging and stimulating environment between the client and their Comfort Keeper.
• Studies have shown, keeping seniors mentally and emotionally engaged in everyday life is as, if not more important, than their physical care. Although physical ability is important…there is a connection between physical and mental/emotional wellbeing.

Elder Care in Greater Cincinnati

Location

Email: batavia@comfortkeepers.com